Terms of service

Welcome to Her Gorgeous Crown. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.

1. About Our Store

Her Gorgeous Crown offers human-hair products, including ponytails and hair extensions. We aim to provide quality products and a smooth, transparent shopping experience.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, lengths and other details are accurate.

Actual product appearance may vary slightly due to lighting, photography and screen settings. Please review product details carefully before placing an order.

3. Prices and Payments

All prices are displayed in South African rand (ZAR), unless otherwise stated.

Applicable delivery fees will be communicated before an order is finalised. Orders are subject to payment confirmation and acceptance by Her Gorgeous Crown.

We will communicate the available payment methods and any relevant payment instructions before you complete your purchase.

4. Orders and Availability

All orders are subject to product availability and confirmation by Her Gorgeous Crown.

If a product becomes unavailable after an order is placed, we will contact you to discuss the available options, including an appropriate refund where required.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from an order already accepted.

5. Order Processing and Delivery

Processing and delivery times may vary depending on product availability, supplier sourcing and courier arrangements.

We will communicate the expected timeframe for your order. Any delivery estimates provided are intended as guidance and do not remove our obligations under applicable consumer protection laws.

Please ensure that your delivery details and contact information are accurate when placing an order.

6. Cancellations, Returns and Refunds

Order cancellations, returns, exchanges and refunds are handled in accordance with our Return and Refund Policy and applicable South African consumer protection laws.

Nothing in these Terms of Service limits any rights you may have under the Consumer Protection Act or the Electronic Communications and Transactions Act.

7. Website Use

You agree to use our website lawfully and not to engage in fraudulent activity, interfere with the website’s operation or misuse our content or services.

We may restrict access where reasonably necessary to protect our store, customers or website, subject to applicable law.

8. Intellectual Property

Website content, including our brand name, logo, product descriptions, photographs and other original materials, belongs to Her Gorgeous Crown or its respective rights holders.

You may not reproduce or use this content commercially without prior permission, except where permitted by law.

9. Limitation of Liability

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

We remain responsible for our obligations to customers under applicable South African law.

10. Privacy

We handle personal information in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act (POPIA).

11. Changes to These Terms

We may update these terms when necessary. Updated terms will be published on our website with a revised date. Changes will not remove rights that customers already have under applicable law.

12. Governing Law

These terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protections that apply.

13. Contact Us

For questions about these terms, your order or our products, please use the contact details provided on the Her Gorgeous Crown website.

Thank you for choosing Her Gorgeous Crown.

Your crown awaits.