Refund policy

Return and Refund Policy – Her Gorgeous Crown

At Her Gorgeous Crown, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our return and refund policy before placing your order.

1. Returns and Exchanges

If you receive an incorrect, damaged or faulty product, please contact us as soon as possible so we can assess the issue and assist you with an appropriate resolution.

For hygiene reasons, we ask that hair products be returned unused, unworn, unaltered and in their original packaging where applicable.

These hygiene requirements do not remove any rights you may have under applicable consumer protection laws.

2. Faulty or Incorrect Products

If your order arrives damaged, faulty or different from what you ordered, please contact us with your order number, a description of the issue and clear photographs where applicable.

We will review the issue and arrange an appropriate remedy in accordance with applicable consumer protection laws.

3. Change of Mind

If you change your mind after purchasing a product, please contact us to discuss your options.

Returns or exchanges for change of mind purchases are subject to the applicable law and the circumstances of the order. Products must not be used, worn, altered or damaged.

4. Refunds

Where a refund is approved , we will communicate the refund process and expected timeframe to you.

Refunds will generally be processed using the original payment method where possible. Processing times may depend on your payment provider or bank.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests will be assessed based on the status of your order and applicable consumer protection laws. We cannot guarantee cancellation once an order has been sourced, processed or dispatched.

Nothing in this policy limits any cancellation or refund rights you may have under applicable law.

6. How to Request a Return or Refund

To request assistance, please contact Her Gorgeous Crown using the contact details provided on our website.

Please include:

* Your order number
* Your reason for requesting a return or refund
* Photographs of the product, if relevant

We will review your request and guide you through the next steps.

Thank you for choosing Her Gorgeous Crown.

Your crown awaits.